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Xbox live gold subscription cancelled for no reason

  • Level   1

I was trying to download Dungeon Defenders this morning since it's the Games with gold title for the 2nd half of March. I got an error that I was unable to download it and then a few minutes later I received an e-mail stating my gold account has been cancelled. I never cancelled this subscription.

In fact I had redeemed a few codes in November bringing my expiration to September 2015. I tried phone support but that was useless and I got disconnected.

I need my gold subscription re-established as soon as possible.

Verified Answer
  • This is something that can only be fixed by calling Xbox Support by phone, please call them again and they should hopefully  be able to figure out what is going on with your account.

    Post 'as is' and confers no rights

    @Kiesey78 

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All Replies
    • Level   1

    hey man I had the same problem at same time just like you!! my gold account has been misteriously cancelled yesterday... i had more 10 mounths remaing.....

    How can I resolve this problem??

    Any e-mail or phone number?

    thanks.

    • Level   V

    Dog, did you also get an email that your membership was being cancelled?

    Post 'as is' and confers no rights

    @Kiesey78 

    Please follow the xbox.com forum rules as seen Here.

    • Level   1

    Yes... I received an official e-mail from billing@microsoft.com with information saying my account has been CANCELLED.

    But I didnt it!

    In my credit card history JAN/2014 has a U$ 49,99 debit for 12 mounths Gold Member, but i used only 2 mounths.. my subscription is programed to expiration at DEC/2014.

    :'(

    • Level   V
    • Suggested Answer

    Please contact Xbox support by phone to have this issue looked into and resolved. If you are in Canada or the U.S the number is 1-800-469-9269 if you are not in one of those 2 country's let me know and I will get you the support number for your country.

    Post 'as is' and confers no rights

    @Kiesey78 

    Please follow the xbox.com forum rules as seen Here.

    • Level   1

    All right man! I stay more happy with this hope!

    I lived in NY last year, but now I'm in Brazil.

    Whats the brazilian support number ?

    • Level   V

    Xbox Support Brazil 

    Hours of operation:  Monday-Saturday 10 Am - 7 Pm  São Paulo time

    Phone Numbers 0800 891 9835

    Post 'as is' and confers no rights

    @Kiesey78 

    Please follow the xbox.com forum rules as seen Here.

    • Level   1

    i have the same problem, i was playing happy wars when suddenly appeared a message telling i was disconected from xbox live, when a try toi play halo 4 online i cant, someone know the phone number in Mexico?

    • Level   4
    • Suggested Answer

    Mexico

    Hours of operation:

    Not listed

    Phone Numbers

    Direct Dial:             001 866 745 8312

    I don't get nearly enough credit for managing NOT to be a VIOLENT PSYCHOPATH

    • Level   1

    My issue has been resolved. I had to go through Phone support as suggested but it's all good now.

    • Level   1

    Here in Brazil, even calling for support, my problem was not resolved. Asked to wait until next Friday.

    • Level   1

    Hello,

    Me too have trouble with my gold subscription. It was cancelled not by me.

    So i resolved this problem contacting the support by chat.

    In US and Brazil, the phone number support is out!! >.<

    But by online chat it's ok!

    The support guy sent to me by e-mail a  prepaid code with my time gold remaining (10 months).

    Try you too contact the support because I got the sollution by it.

    the link to chat online support is:

    support.xbox.com/.../contact-us

    (step 3, click in Online Chat)

    Access and explain your situation (english idiom). It works!