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My Xbox 360 is stuck on the Splash Screen, please help.

  • Level   1

Hi,

Yesterday, I was playing Skyrim, when all of a sudden, my Xbox freezes. This is not so uncommon when playing Skyrim, so elect to restart my Xbox manually. However, when it turns on, it will not move past the initial screen with the logo for Xbox on it, (you know, the grey ball and the green X?) My Xbox has NO modifications of any kind, and has not gone through any physical abuse, or been repaired by third party companies. I'm at my wits end here. What should I do? 

Verified Answer
    • Level   S
    • Verified Answer
    • Verified by

    Hey there Stove! I understand you are having some freezing issues here. First, I'd like to have you test the hard drive. What you need to do is turn the console off, remove the HDD completely, turn the console on, and see how the console behaves. If it loads up properly and has no issues, turn it off again, attach the HDD, and boot it up. If your issues come back, we can point to the HDD as the cause here, and I would recommend a replacement. Let me know if that helps, and we'll go from there. Thanks!

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    • Level   1

    really the same thing happened to me just wait for about 5 mins and it will work

    • Level   1

    I'm having the same issues, I start it up and when it gets to the gray screen it stays there for about 5-10 Mims and then goes to the dashboard. I tried removing the hard drive as Xbox live said to do and restart, then shut down and restarted and it still  stickes on the grey screen. Whamt to know what's going on with it. Was playing it earlier and working d fine. Went back like 4 hours later and this was happening. I don't know what to thnk

    • Level   S

    Hey there Thetruewildman1!

    Sorry to hear about the freezing issue.  In order to make sure that we are not missing any troubleshooting steps, I would like you to try a few steps so we can try to to get this issue sorted.

    Please give the following steps a try:

    • Turn off your Xbox 360 console by pressing and holding the Xbox Guide button for 3 seconds.
    • Once your console is powered off, unplug the power cord and wait 5 minutes.
    • Plug in your console and press the guide button on your controller to power on your console.  
    • Clear the cache on Xbox 360 console.


      If the issue continues to occur after trying the suggested steps, please let us know and we will be standing by to assist. In the future, be sure to create your own thread so that we can do our best to provide support.