A sequential power cycle is the first step in clearing connection problems, and the order and timing of the steps is important to success:
1) turn off the Xbox and unplug the power supply cord from the back of the Xbox then
2) unplug power from the router (Some folks have a combination modem-router AKA 'gateway' or only use a modem with no router. If either, skip steps 3 & 6).
3) unplug power from the modem.
4) Wait at least 5 minutes then replug the modem/gateway power.
5) Wait 'til the light on the front of the modem/gateway which says BROADBAND, ONLINE, READY, CABLE or DSL is on solid (not flashing), then plug in the router. If you have a gateway instead of a modem and router or a modem with no router, then when that light says it's ready, skip to step 7.
6) Wait until the WiFi light on the router is on; you may or may not use WiFi, but it's still a good indicator your router is finished booting up.
7) Plug in and turn on the Xbox. For more background on Ports, see whatismyipaddress.com/port
If the problem persists, please send us the info we need from forums.xbox.com/.../155724.aspx so we may work on this further.
What Country/State/Province do you live in? Modem brand & model number: Router brand & model number: If Wireless, are you using a white or black external adapter, or an internal (Xbox 360S) adapter?Things you have tried: Is UPnP Enabled? Yes/no/UnknownDo you have a NAT error? If so, what is your NAT?Any Error Codes you encounter: Who is your ISP(Internet Service Provider)? After you run "Test Xbox LIVE connection" press “Y” for "More Info”. In the pop-up that appears, what are the following values, if shown? (If a value below does not appear for you, just leave it blank.)W:X:Y:Z:ID:L:Q:T:D:S:C:
Support: tinyurl.com/XBLnumbers or Request A Call support.xbox.com How to get FreeLIVE j.mp/XVriY7
Thanks for the reply, I will try all the steps later, I'm connected right now.....
I will reply back with requested info if the steps you provided do not help with log ins at future times.
well, if it works, don't fix it... but you need help, holler!