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Installs Taking a Long Time? -- CHECK HERE!!

  • Level   S

Hey there everyone!

If you're installing a game to your Xbox One console from a disc and it seems to be frozen (meaning it's sitting at a lower percentage for an extended period of time), have no fear! We're here to help!

Give the following steps a shot:

  • Cancel your download
  • Disconnect your Xbox One console from your network.
  • Hold down the power button (on the console) for 5-10 seconds until the console powers off.
  • Power the console on again.
  • Retry the game install again without connecting to your network.
  • Once the game has completed installing, you can reconnect to your network and download any needed updates.


Check out the Xbox One Downloadable Content home page for more information!

If the above steps worked for you, great! We're stoked to hear it!

If not, please let us know and we'll be happy to assist from there. ^_^ 

Do you have an idea to improve Xbox for everyone? Share it with us at Xbox Feedback!

How to use the Forums!

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    • Level   S
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    Verified!

    Do you have an idea to improve Xbox for everyone? Share it with us at Xbox Feedback!

    How to use the Forums!

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