Is there a setting i need to enable to use the headset? i plug it in and nothing?!
I am having the same issue. I purchased an extra controller as well. The mute button lights up and will not turn off. Please help.
Are you trying to use party chat? If so are you selecting "turn party chat on"?
Yeah, we turn on party chat, checked privacy settings, and everything. We can do party chat through the Kinnect and the tv, but the headset will only show the orange mute light.
Oddly enough I had a similar issue earlier(I never tested kinect) I did a skype call and it fixed itself. Can you at least hear people through the mic? That's a sign to see if it is dead or not.
OK, finally got through to chat support with Microsoft. They ran a diagnostics test with the headset and deemed that it is malfunctioning and needs to be replaced. I was given an SR number and told it would be 2 to 3 weeks to get my replacement. I checked with Best Buy and the manager said if there are any issues with the new box that we'd have to deal with Microsoft directly.
Re-sync the controller to the Xbox. Let me know if that works. It worked for me.