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Xbox One Headset not working?

  • Level   2

Is there a setting i need to enable to use the headset? i plug it in and nothing?!

Breathe and Bleed Toronto FC.
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    • Level   1

    I am having the same issue. I purchased an extra controller as well. The mute button lights up and will not turn off. Please help.

    • Level   2

    Are you trying to use party chat? If so are you selecting "turn party chat on"?

    • Level   1

    Yeah, we turn on party chat, checked privacy settings, and everything. We can do party chat through the Kinnect and the tv, but the headset will only show the orange mute light.

    • Level   2
    • Suggested Answer

    Oddly enough I had a similar issue earlier(I never tested kinect) I did a skype call and it fixed itself. Can you at least hear people through the mic? That's a sign to see if it is dead or not.

    • Level   1
    • Suggested Answer

    OK, finally got through to chat support with Microsoft. They ran a diagnostics test with the headset and deemed that it is malfunctioning and needs to be replaced. I was given an SR number and told it would be 2 to 3 weeks to get my replacement. I checked with Best Buy and the manager said if there are any issues with the new box that we'd have to deal with Microsoft directly.

    • Level   1
    • Suggested Answer

    Re-sync the controller to the Xbox. Let me know if that works. It worked for me.