Awhile back ago you ran a promotion gifting out free xbox one systems with forza, it was the same promotion that was ran for KI arcade game download.
Well I had contacted support numerous times and they are sort of baffled at this and not knowing what I am fully on about, sept for one worker who knew the promotion and even stated I should of been gifted a system..
My question is how do I go about contacting someone about this, since support told me now to come here to get it resolved out.
You should have to come here at all. You should have received an e-mail that stated to Call 1-877-696-7786. You would then have to provide your e-mail (the one linked to your Gamertag) and the confirmation number and they would do the rest. However, the bottom of the e-mail reads as follows:"Free gift valid only for the authorized account holder of the gamertag this email is addressed to, and is nontransferable and not redeemable for cash. Limit: 1 per gamertag. To qualify for your gift, you must follow all redemption instructions by November 30, 2013. Failure to respond with all requested information by this deadline will result in forfeiture of your gift. If you are qualified, anticipated delivery of your gift will be after November 22, 2013. Valid delivery address required; any gift returned as nondeliverable, or otherwise not delivered to you, will not be re-sent."I'm afraid you might be out of luck but the only way to find out would be to call the number above with the confirmation number from your e-mail.
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when i called on nov 9th, no one at MS store knew what i was talking about. i called again over 3 days and finally got someone who knew what to do. i ended up getting the system, but have not received any games yet. IMO this was a horribly executed sweepstakes.
XBOXONE AMBASSADOR @XBLChorasDen for assistance.