I can't add my child to my family gold account.
Hi, could you use the guide above to try and add the other account to your family pack please. If you still have an issue after trying the steps on the link then please post back and I'm sure we can soon get things up and running.
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The link doesn't work for me.
Are you adding them from your Xbox?
Console steps: Add someone to a Gold Family Pack
Note If you don’t see an ‘Available’ member, you may need to remove a member before adding a new member. The Gold Family Pack can have three secondary members.
If you receive an error while adding a member to the Gold Family Pack, see Troubleshooting Gold Family Pack for more information.
Computer steps: Add someone to a Gold Family Pack
Note If you created a new Xbox LIVE account using the above computer steps, you’ll need to download this account to your Xbox 360 console. For information on how to do this, see Move, delete, or download your Xbox LIVE gamertag.
Maybe it is a case of wrong link address for your area. Try this one: Managing Family Members
Have a question? Feel free to ask
None of the links are working for me. I did try to add via xbox console by signing in as me and going to family under settings. It says I can add three family members so I tried one of them. The child I am attempting to add exists and it allows me to go through some steps, signing in, etc. passwords etc. But when the last screen arrives and asks, are you ok with adding this person, it says error signing into windows live id.
The links seem to be working super slow for me today as well. If you have a twitter account you might be able to get online support faster. @XboxSupport
Ok, I was able to easily add two kids to the family gold account. The one I'm having problems with is the one with an existing WLID. I enter her email address and password, but it gives an error.
"Can't sign in using your Windows Live ID. Please try again.
If the problem persists, visit http://account.live.com"
The WLID I am using to add her is a gmail email. So I tried to change her email to a hotmail email that I created for her. But it won't let me either. Very frustrating.
Greetings, DaddyJoe49. I wanted to follow up here and see if you were able to add your child account to the family plan? Did you log the child account on to http://account.live.com as the error message suggested? Are you seeing any error messages regarding a blocked Windows LIVE ID? Let us know!
How to use the forumsRetired Support Agent - No PMs please!
The troubleshooting gold family pack had the answer to my problem. I was having issues because my WLID was different than the one I use to login or to use for email. It wasn't the parental email so I was being rejected. I figured out my original parental email and that allowed me to add my child with her WLID. Thanks all.
So did you sign up for the family pack with the parental account in the end. Or did you have to enter the parental email to add the child account to the family pack?