So i turn my 360 on, log in then the security proof update comes on, asks me for my email and pass, then i press continue and gives me and error, then i turn off the two step verification, and it works, so what is going on? has anybody else had this problem? and if so how do you fix it?
Hey there Gordon!That error code gives us a hint that your security proofs aren't quite set up properly. I suggest working through the link that Mister Ohnaka posted and making sure things are set up properly.Once they are, if you continue to get the error, you can try these troubleshooting steps for that error code:
Solution 1: Did you recently sign up for two-step verification? If you recently turned on two-step verification, you may not know how to sign in to apps or devices that don't accept security codes. Some apps (like the mail apps on some smartphones) and devices (like the Xbox 360) can't prompt you to enter a security proof when you try to sign in. If you get an incorrect-password error with an app or device, you'll need to create a unique app password to sign in. After you sign in with your app password, you're all set to use that app or device. You’ll use this new app password to sign in to your device instead of using your Microsoft account password.
You'll need to create and sign in with an app password once for each app or device that can't prompt you for a security proof.
After you sign in with your app password, you're all set to use that app or device. You will use this new app password to sign in to your device instead of your Microsoft account password.
Solution 3: Delete and re-download your Xbox LIVE profileFor help, see Download, move, or delete your Xbox LIVE profile.Solution 4: Clear the system cacheTo clear the system cache, follow these steps:
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HI Gordon,Sorry to hear about the account troubles. Let's see if we can get to the bottom of this. Let's start by making sure you have properly setup your security proofs. Please refer to our Microsoft Security Proofs Help support article. You say you are getting an error. What would be the exact error code/message you are seeing?Let us know.
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the code is 8015D002
thank you guys