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Family password reset

  • Level   1

I need help in resetting the family password. I dont remember the answer to security question either as my live account doesn't even have that as a security question.Tried calling customer support and he couldn't able to reset and transferred me to a hardware support line. Waited for an hour and dropped out.

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    • Level   5
    • Suggested Answer

    The console passcode requires hardware agent help to reset. However, I know a way to make the process a little quicker... Do Settings | System | Console Settings | System Info |  Collect the Console Serial Number and Console ID ... then go to and ask for Hardware. If you're not in the US, replace the red US with your country code (i.e., CA pour Canada or GB for Great Britain).

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