I was doing the Xbox Live mandatory update and when it was almots done the power went down turning the console off. Now went I turn it on, it will no show video and the green light goes red. No error code, no nothing!
Is there anything I can do to recover the system?
Prophecys82Do you know is there any rescue disk I can use to restore the xbox as new?
You can try the manual update process.
But you also might want to try the "red light" troubleshooter wizard first. I wonder if your power supply might have been damaged by the power failure.
I thought I would comment on this thread - while DannoMcK is correct (verified), I wanted to emphasize his comment about the red light troubleshooter. It sounds like the Red Lights solution suggested a repair for you Prophecy, which would be the appropriate next step. I understand this is a frustrating experience - almost supernatural. Here is a link to our service site, where you can setup a repair: http://xbx.lv/mysrvc
- Retired Support Agent -
Oh gosh, I do apologize for (again) misunderstanding! In the case of a blank screen and a solid red light, this indicates one of two things: a hardware failure, or a loose connection. To troubleshoot this issue, try these steps:
There is a solid red light on my console and the screen is blank.
Try the following steps:
Emily - Program Manager @ Xbox, Xbox One Preview Program
This is usually a bigger issue, but you can try removing and re-installing the hard drive. However, if this doesn't work you will need to contact Xbox Support.
Thanks for the quick reply!
I've already try that and I had no luck. The problem is big as you said, it won't show any error code or video image, so I guess the boot of the OS is corrupted or something. Do you know is there any rescue disk I can use to restore the xbox as new?
Thank you again.
Thanks for the tips, I've try them but I could't resolve the issue. There is the CD update I would like to try, since I use de USB one, but I don't think it would work either. Have you ever hear abut something like this??
First I would like to say thanks to everyone how is helping me here, I really appreciate your concern!
I'm a little confused about the red light troubleshooting I should use since I have the XBox 360 Slim, and I only seem to get one red dot. I guessed I'm suppouse to follow the one red light one, but it didn't work for me.
Tonight I'll try the CD manual update, hope it solves this issue!
Hi Prophecy! I think there may have been a bit of a misunderstanding. The guide you would want to follow for your console is the following one: support.xbox.com/.../flashing-red-light-on-the-xbox-360-s-console-power-button-2122791 . This will be able to guide you through the troubleshooting process for your Xbox 360 S - it's not quite the same as the 1 red light troubleshooter for the original Xbox 360. Let us know how it goes! :D
Thank you Miss Portia for your suggestion, but I do not have a flashing red light, what I do have is the following: I had my Xbox working just fine, there came a notification of a mandatory update when I tried to connect to Xbox Live. The update was installing and a blackout happened. After the power came back, I turned the Xbox back on and no video was shown on my TV screen and the green dot turned red after a few seconds. Is doing this since then, I follow all the tips that I found and the ones all the people here suggested and I had no luck what so ever. I'm afraid I should send it to repair, the only problem is that were I live, there is no official service for Xbox systems, I have to ship it to the US, and that will cost me almost as much as a new XBOX. And my great frustration is the fact that I can believe Microsoft has no software tools to repair something like this, that actually could happen to anyone.
Sorry for the long response, and thanks again.
i have the same problem as Prophecy. My red light wont go away. i think my system got fried during a flood in my house
Hello Shady! If you try the steps above and they do not resolve your issue, then I'm afraid a repair will be required. Give them a shot! :)