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Controller won't sync to console.

  • Level   7

A friend of mine woke up yesterday morning, turned on his 360 and attempted to play. Only to discover that when he hits the xbox button in the center of his controller, the light just continuously flashes never connecting to the console. The same thing happens with both of his controllers, one of which is brand new, even when plugged in directly using the play and charge kit. I've instructed him to send his 360 in for repair as it is still under warranty. But he asked that I post a thread here to see if there are any alternate solutions before doing so.

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    • Level   X
    • Suggested Answer

    Hello Sword! Is he able to test his controllers on another system, just to be absolutely sure?

    Emily - Program Manager @ Xbox, Xbox One Preview Program

    • Level   2

    reconnect a wireless controller

    Turn on your console.

    Press and hold the Guide button on the controller until the controller turns on.

    3. Press and release the connect button on the console.

    Xbox 360 S console Original Xbox 360 console

    4. Within 20 seconds, press and release the connect button on the controller.

    5. When the lights surrounding the power button on the console stop flashing, the controller is connected.

    Each connected controller is assigned to one of four positions. Each position corresponds to a lighted section around the console power button and the controller Guide button.

    If the controller does not turn on, check the batteries. Insert fresh AA batteries, making sure they are correctly positioned in the battery case.

    To connect additional controllers, follow these same steps again. You can connect up to four controllers to the console. Each connected controller is assigned a position that corresponds with the lighted sections that appear around the console’s power button and around the Guide button located in the middle of each controller.

    To disconnect a wireless controller, press and hold the Guide button for three seconds, and then choose to turn the controller off.

    When you turn off the console, the controller will reconnect the next time you turn on the console.

    The controller can be connected to only one console at a time. You can connect the controller to a different console, but the connection to the previously connected console will be lost.

    If that does not work try this:

    The Xbox 360 Wireless Controller batteries are weak or the Xbox 360 Rechargeable Battery Pack needs recharging.

    Another wireless device, such as a microwave oven, a cordless phone or a wireless router, is causing interference.

    Metallic objects positioned between the console and the wireless controllers are causing interference. These include a chrome faceplate or metal dividers, shelves or doors on an entertainment centre cabinet.

    Note All licensed Xbox 360 console faceplates are tested for interference and do not interfere with licensed wireless devices.

    Four controllers are already connected to the console.

    Solution 1: Restart your console

    Turn your console off, wait a minute, and then turn it on again.

    Solution 2: Replace the batteries or recharge the battery pack

    Do one of the following:

    If you do not have a rechargeable battery pack, insert fresh AA batteries.

    If you have an Xbox 360 Rechargeable Battery Pack:

    Remove the battery pack, and reattach it to your controller, making sure that it is attached correctly.

    On the controller, press and hold the Guide button. In the upper-left area of the Guide button, the battery meter indicates your current level of battery strength.

    If the level is low, recharge the battery pack.

    If you have an Xbox 360 Play & Charge Kit:

    Make sure that the battery pack is correctly connected to your controller and plugged into one of the console's USB ports. If you check both of those things but are still having the problem, try step 2.

    Check the USB ports on the console:

    Plug the charge cable into each USB port on your console, one by one. There are two USB ports on the front of the console and one on the back.

    If the controller works in one USB port but not another, try another accessory in the USB port that did not work with the controller.

    If the USB port does not work with any accessory, your Xbox 360 console might need to be repaired. Contact Xbox Support for help. See the Assistance section at the bottom of this page for more information.

    If the USB ports work but you are still having connection problems, try step 3.

    Turn off vibration feedback (rumbling) on the controller. If you play games with feedback while charging, it takes longer for the controller to charge and might drain the battery pack faster than it can recharge. Here’s how to turn vibration off:

    Press the Guide button on your controller, then go to Settings.

    Select Preferences.

    Select Vibration.

    Select Enable Vibration to clear the checkbox.

    Solution 3: Remove objects between the controller and the console

    The controller works within 10 metres (33 feet) of your console. However, objects placed between the controller and the console might reduce this range. In addition, objects that use wireless technology (for example, a cordless phone) can interfere with your wireless controller. Remove or relocate objects or wireless devices that might interfere with the wireless controller or console. Here are some things that can cause problems:

    Microwave ovens

    Cordless phones

    Wireless routers

    Chrome faceplates

    Metal dividers


    Doors on an entertainment centre cabinet

    Note All licensed Xbox 360 console faceplates are tested for interference and do not interfere with licensed wireless devices.

    Solution 4: Disconnect all controllers and headsets

    If all four lights surrounding the power button on the console are green and the controller has four flashing green lights, four controllers might already be connected to the console. Disconnect all of the controllers, and then try to connect the controller with the problem.

    To disconnect a wireless controller, press and hold the Guide button for three seconds, and then turn the controller off.

    To disconnect a wireless headset, turn the headset off.

    To disconnect a wired controller or headset, unplug its cable from the console.

    Hope this helped

    Happy to help ;)

    • Level   1

    you didn't!