I have spent hours trying to fix this, I am not about to let my money and time I have put into this account go down the drain. PLEASE HELP!!!And thank you if can, and please don't even try to help if all you can say is something stupid. (Sorry for sounding angry but I am, and have a pretty damn good reason to be.)
Well thank you all for coming back after I put up the pictures you so desperately needed. ;)
I hope to God this will help someone, this is so awful to go through. I thought I wasted so much money. And time...
It is extremely difficult to recover if you don't collect the parental Windows Live ID from the console, as explained above.
Support: tinyurl.com/XBLnumbers or Request A Call support.xbox.com How to get FreeLIVE j.mp/XVriY7
Hey everyone! Vibroplex here is correct. Please take the steps he has provided in order to recover your account via the Account Recovery form!
Since this thread is dated back quite a few months and these posts are not likely to help the OP, I'm going to lock this thread. If you have further questions about your account please make a brand new thread of your own in forum 03 - Managing my account, where you can get help for your account issues! Thank you for your understanding and cooperation here. :)
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Hey there Kool! I see you are having trouble remembering the log in information for the parent account attached to your account. One easy way to determine this is to sign in to the suspected parent account on the console and look under Family. If there are any children attached, their avatars will show up there. Aside from that, we don't really have a way of looking up what parent account is attached to your account at this time.At the absolute worst, once your account reaches 18 years old, you can simply promote the account to a full adult account and then accept the Terms all on your own. I'm not suggesting that "wait until you're 18" is the best course of action, but I want to let you know that this account isn't gone forever if you can't remember the parent account.Please do let me know if you find the proper parent account or if you encounter any other issues along the way. Thanks!
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Okay well its good to know that I can promote it still, even though I can't accept the Terms. Its only a few months away so it won't be that bad if I have to wait. I have an idea what the Gamer Tag for the parent account is, but it is locked with the Windows Live ID linked to it so I can't check to see (since I don't know what the e-mail is anymore, and it actually says something like "This account requires you to enter your Windows Live ID password to sign in." And then takes me to entering an e-mail instead of the password. Which strengthens my suspicion that it is the parent since on my account it can't find the e-mail and for this one it can't either.)
If there is a way to find out what the e-mail for the WLID for the Gamer Tag is then I would be good, but I don't know how to do that.
And sorry if I sound grumpy. I'm really sick right now, and I'm also frustrated with this problem. Mostly because no one seems to completely understand what I say.
Although thank you for trying.
Hey again Kool! OK, so you turn the console on, sign in, get the Terms pop-up, and you accept. Then you get a message saying that a parent must accept them for you, and is there an option here that you select or accept? What is the full message and options here? If you can, posting screenshots here will help us see what you are seeing as well. Thanks for getting back to us!
Sorry for not having replied in so long. I've been busy with other things (and playing on my computer instead of the Xbox). I made a call just after you replied on here, I believe I found the parent account but two people I talked to could not even get it to pull up in the databases, like it didn't exist. I know for a fact it was Xbox Live enabled, as it said so on the account.
I forgot the support ticket number from the phone call. But I have one from the most helpful online chat I had so far.
Support Ticket Number: 1172204139
Actually... These may be them, its from March sometime I believe. 1172815838 and 1172877959
The second one may be the guy who apparently, even though I told him the EXACT same things as the first person, said the information I gave him did not match the account. Also I'd like to just mention that the whole thing that they can't tell you even what you messed up is the stupidest freakin idea ever. Just sayin.
Sorry if I get upset talking about this, but since that update in November I haven't been able to use my account. My account with 26204 gamer points. My account with around 50 Rockband songs, maybe 3 full downloaded games, and numerous indie and arcade games. All of which, as of recently, no longer work.
I don't know if I mentioned earlier, but when I tried to log in, and it said accept the terms, after I pushed accept and it loaded the parent e-mail pop up for a bit another pop up appeared saying: "Cannot retrieve information from Xbox Live at this time," or something similar, and gave me the code 8015d080. Now during the phone call I was told this means my account is corrupted and I will probably just have to start I new one. I did some Googling just now and found out it normally means that it is deleted and irretrievable, usually due to the deletion of the e-mail associated with it or not having played for 3 months. However, neither of those apply to me. I had played the day before this occured, and my e-mail STILL works, because I can sign in here. That is why I believe the parent account is messed up. Which people kept arguing against it seemed.
Here is what was said about aging up the account, which I am still unsure if it can be done offline or not:
Rick: When I turn 18 I can have the parent account removed right? Or will that not work with this problem? If I set my age right it should be fine in May.
Valerie J: Yes, your account will age out of child account status.
Rick: And it won't need parental approval or anything to do that?
Valerie J: No, you will only need a new credit card to add to the account when you promote it to an adult account
And Rick is my dad's name, so it does remember a little of the parent account, which I find strange... I know I put my name and not his.
Again thank you so much for helping me. I will try to get screenshots later, I won't be home until midnight. Actually a video might be more helpful unless I take screenshots of each screen/pop up, but the e-mail one doesn't always last long.
Greetings, SuspectK00L. I can understand where you're coming from and I'm very sorry for the inconvenience this has caused. Thank you for getting back to us about the issue. Standing by for an update on the screenshots/video. :)
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So I went ahead and took my camera to the TV. Haha, don't worry I don't mean that I threw it at it or anything. I got some pictures...
2. Signing In
5. The Error!!!
Sorry it takes so much room. And they are probably really really big, but I wanted them to be as clear as possible.Hope this helps.
Oops don't think I made that very clear.
First I sign in.
Everything goes okay and then the Terms pops up.
It loads for a little.
The parent e-mail box pops up for about 3 seconds. E-mail portion is unselectable, while all password and sign in are fine. If I select password it takes me to the enter password screen as shown under 4. I can stay there and enter passwords just fine, but if I wait on the Parent E-mail pop up it will close.
Which then leads to the error, #5.
How did you fix it? I sooo lost and pissed.
Im having the same exact problem, The parental account associated with my Gamertag is there, but I have absolutely no idea what the password is and its killing me.
hy, my parental account erroneous therefore I don't put my password