I keep getting this every time I go to buy the 2 dollars for 2 months deal that displays on my xbox. I know my credit card information is up to date, I know I have the sufficient funds in the thing, it just won't let me buy it for some reason. Please help and thank you.
Hi there Roro! Sorry about that error your getting! What that error code means is that you usually have an outstanding balance on your account. Please have a look at http://billing.microsoft.com/ and you may want to get in touch with phone support for additional assistance in order to get your issue resolved! Thanks! :)
Xbox Community Ambassador
I answered that question because I knew you guys would say that, there is no outstanding balance on my account at all. I still have about 60-100dollars on the thing.
Hey Roro, this could also mean that you might not have improper or incomplete information listed in your billing! Could you double check the information listed at the site lukear provided above. If you do find an inconsistency, changing it could do the trick! If not, you will have to contact phone support as this means your account needs to be checked out by an agent.
How to use the forums
I have had the same problem as RoroZoropwnz, I have not got an outstanding balance either and it wont let me on my xbox live? What shall i do?
Hey there SN34KY!This has to do with information listed in your billing that is either improper or incomplete as Miss "K" stated above. Contact Xbox LIVE phone support and they will help you.Good luck!
I have same problem I can't even put a 3 month code in or charge my credit card ????
Suggest you contact a Billing Agent. You can choose Option 1 after finding your country's support line: See http://tinyurl.com/XBLnumbers -
but a faster way to speak to a Billing Agent is to go to http://xbox.com -
sign in there if you can - then go to
If you are not in the US then replace the red US above w/ yr country code
(i.e., CA for Canada, GB for Great Britain, et al.)
Click on Request A Call and type in a few lines explaining your issue
and you will get called back quicker than if you waited in queue on hold.
Support: tinyurl.com/XBLnumbers or Request A Call support.xbox.com How to get FreeLIVE j.mp/XVriY7
roro i have that problem to i got the 2 mouths deal then for christmas i got 1 year membership and it says i have to update my paypal but i dont wont to buy it out of paypal and when i redeem the code it says error 80169d3a and on pc when i try it it says error try again later plzs help me! thanks
Hi DK! Sorry to hear your having troubles getting into your account! An 80169d3A error means that your account is currently locked, most likely due to your billing info. Since you are getting an error on your PC as well, you will want to go ahead and contact Xbox Support, and they will get your account unlocked.Let us know if you need any more help!
Have you checked all the info, payment acct + other is current, at http://commerce.microsoft.com ?
If so, suggest you contact a Billing Agent. You can choose Option 1 after finding your country's support line: See http://tinyurl.com/XBLnumbers ...
but a faster way to speak to an Agent is to go to http://xbox.com - sign in there if you can - then go to http://support.xbox.com/contact-us?xr=footnav#0:2:5
Click on Request A Call and type in a few lines explaining your issue and you will get called back quicker than if you waited in queue on hold.
how do i unlock my billing
See my post above.
Hi PURPLEDOLPHIN57! Do you have a specific issue or error code? If not, you can manage your account and the billing options at http://live.xbox.com/account. There, you will be able to add a new payment option, which you can transfer an outstanding balance to. :) Let us know if this helps!
Emily - Program Manager @ Xbox, Xbox One Preview Program
So i went out today to buy 12 month xbl, which cost £35 i come back and find that i know have an outstanding balance on my xbox because microsoft charged me with an extra month eventhough Ti had 46p on my card which means im in debt on a DEBIT CARD thank you microsoft for ruining my experience