Error: Can't obtain an IP address from your router or modem
Note Before you reset your Xbox 360 console's settings, make sure that you document the current dashboard settings in case you need to restore your settings later. You will also need your wireless network password.Reset your Xbox 360 console's network settings to the default settings. Here's how to do this:
If you receive the same error message, please try the next solution.If your console is connected directly to your modem, please see solutions 5 and 6, below.
If you receive the same error message, try the next solution.
If you are using a wireless connection, make sure that you are connecting to your wireless network and have entered the correct password. An incorrect password might make it look like your console is connected to your wireless network, but your console will not receive an IP address.
If you receive the same error message, please try the next solution.
Because automatic IP settings didn't work, let's try setting the IP address manually. First, we need to obtain your computer’s IP settings.
Now let's set your console's IP settings.
If you receive the same IP error, try the next solution.
Some Internet service providers allow devices to access the Internet, based on the MAC address of the device. If your computer can access the Internet by using your modem but your Xbox 360 console cannot, your console might need to use the same MAC address as your computer.
If you enter a user name and password (known as PPPoE settings) to connect to the Internet on your computer, you must enter this information on your Xbox 360 console. Here's how:
Your router or gateway can automatically give your console an IP address by using Dynamic Host Configuration Protocol (DHCP).Note If DHCP is not enabled on your router or gateway, the IP address for your Xbox 360 console will begin with 169 or appear as 0.0.0.0. You can see your console's IP settings, do the following:
If your network hardware does not have DHCP turned on, your console IP address will be either 0.0.0.0 or will begin with 169.
If turning on DHCP does not resolve the problem, please try the next solution.
If the previous solutions did not fix the problem, try the following:
Wireless routers and gateways can prevent unauthorized access by using a feature that is known as MAC filtering. If MAC filtering is turned on for your router or your gateway, your Xbox 360 console won't be able to connect to Xbox LIVE. To connect, you'll have to obtain the MAC address of your console and add it your router/gateway settings.To obtain the MAC address of your console
Write down the MAC address that is shown on the screen (for example: 0017FAD7CD80).
Now, check your router or gateway to see whether MAC filtering is turned on. If MAC filtering is turned on, add your console's MAC address to the router or gateway setup page. Check your hardware documentation to determine how to do this.If this did not resolve the problem, try the next solution.
Connect your Xbox 360 console to your router or to your gateway by using a network cable. Here's how to do this:
If this did not resolve the problem, try the next solution.
Try connecting your Xbox 360 console to your modem instead of connecting it to a router or to a gateway. Here's how to do this:
This step helps determine the cause of the problem, but is not meant to be a permanent solution.Try a different cableIn rare cases, the cable can be the source of the problem. Use a different network cable to connect your Xbox 360 console to your network hardware. If you don't have another network cable, temporarily use the network cable that your computer is using. If you can connect to Xbox LIVE when you use a wired connection, there is a problem with the configuration of your router or your gateway. Contact the manufacturer of your router or of your gateway for help. If you cannot connect to Xbox LIVE by using a modem connection, there might be a problem with your Internet connection. Contact your Internet service provider (ISP) for help. If you receive the same error message, please contact Xbox Support.
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