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Need help! Xbox 360 will not connect to network! HELP!

  • Level   1

"Can't connect to your network hardware using static IP address.

Your wireless network is secured with WEP key or WPA passphrase. Your console may be using the wrong one."


When I try to enter the WPA passphase it only says enter WEP key.


Oh and the Error Status Report was:

W: 0000 - 0021

X:  8001 - 1025

Y:  0000 - 0000

Z:  0000 - 0000

ID: 0001 - 0001 

All Replies
    • Level   5

    You're not giving a lot of information for us to go on here. We need more.


    Do you have a static ip address?

    Can you turn off your wireless security?  If you turn this off, can you connect now?


    Could you also please answer the following:


    Modem brand & model number:

    Router brand & model number:

    Network Connection Type: Wireless/Wired

    If Wireless, what type of encryption are you using?

    If Wireless, are you using a white or black
    external adapter, or an internal (Xbox 360S) adapter?

    Things you have tried:

    Is UPnP Enabled? Yes/no/Unknown

    Is NAT Type Open?

    Any Error Codes you encounter:

    What type of internet do you have?

    Who is your ISP(Internet Service Provider)?

    Got a question? Just ask. 
    • Level   1

    The Router I have is the Verizon 9100EM Router and it is wireless.

    I have the new Xbox 360 slim, so it has the internal adapter.

    I do not know if the Universal Plug and Play is on.

    Yes the Nat is open.

    Another error status report cam up again, it said:

    W: 0000-0021

    X: 4000-1001

    Y: 0000-0000

    Z: 0000-0000


    I don't know what speed it has but here is a link.

    My ISP is Verizon.

    Lmfao, sorry but I am terrible when it comes to computers.

    All of my computers work just fine and I have another Xbox 360 plugged into my living room and it works perfectly fine. I don't know what the problem is.

    Also, on my Basic settings it says that my internet security is WEP. But when it fails it tells me that I might have the wrong WEP or WPA.

    • Level   5

    That's ok, not everyone is good with computers and especially networking, which can be very confusing for most people.  That's why we're here!



    I suggest you take a look at this guide for your model of router  


    It explains how to troubleshoot your connection and how to find and change the security settings, amongst other things.



    If you need any further help, just ask. 

    Got a question? Just ask. 
    • Level   1

    I do not know what the Username and Password is, since my uncle set it up and is not home. he cannot tell us it. Last night, I remember last night when me and my brother tried to do a system link, we pressed AD-HOC or something like that and then me and my brother just decided to not do it because we didn't know what we were doing. Then, when I tried to recover my account (My family were watching netflix on other xbox) it said,"Cannot connect to network."

    • Level   1

    need to know how to connect to the net

    • Level   1
    • Suggested Answer

    My network is fine and my live ins not working

    • Level   1

    why my windows xbox don't want to connet

    • Level   5

    Hi FaultyJungle80 and Player786873252!
    Appreciate if you could create your own thread, detailing your respective issue.  


    • Level   1
    • Suggested Answer

    Can't contact Xbox live connection network

    • Level   1

    Pls help

    • Level   7
    • Suggested Answer


    You need to get access to your router otherwise you won't resolve this

    Then check your wireless settings once you have access I would recommend WPA2-PSK(AES) or WPA2-PSK(TKIP) or WPA in that order

    • Level   1
    • Suggested Answer

    I just got the same problem just re-type your pass word and see if it works

    • Level   1

    What to do? my console is connecting to X Box Live, but it wont allow my profile to connect. why? i paid for an entire year of Gold Membership for my profile, and if i cant resolve this im gonna flip. please can someone help?

    • Level   5

    Greetings Omerta Phoenix!

    Can you please create a new thread, detailing out your situation including any error code you are getting and any troubleshooting steps you have tried so far. This will help us to provide you with the very best support possible. Thank you!

    • Level   1

    My Xbox won't connect to the enternet