Hi,On Jan/2014 I sign a 12 mounths gold account by U$39,99That value was debited in my credit card at same mounth. After 2 mounths, Yesterday I received an e-mail from billing@mi?crosoft.com with information saying my account has been CANCELED.The point is: I didnt canceled it! And now? please can somebody explain to me whats happen?I want my gold signature 8 mounts remains back!My account is:Dog Brazil SPZNThanks.
You'll have to contact support at support.xbox.com/.../contact-us, they'll be able to answer that for you.
Me too have trouble with my gold subscription. It was cancelled not by me.
So i resolved this problem contacting the support by chat.
In US and Brazil, the phone number support is out!! >.<
But by online chat it's ok!
The support guy sent to me by e-mail a prepaid code with my time gold remaining (10 months).
Try you too contact the support because I got the sollution by it.
the link to chat online support is:
(step 3, click in Online Chat)
Access and explain your situation (english idiom). It works!