Today as I turned on my Xbox I got a message saying my account was suspended due to a problem with my payment option. When I tried to update my payment information I got this message "Can't retrieve information from Xbox Live. Please try again later. Status Code: 80153003 how do i fix it?
Hello,Please try the following two solution steps.
Solution 1: Clear your system cache
The system cache contains temporary files that are used by the Xbox 360 console. Clearing the system cache may fix your Xbox LIVE content problems. Follow these steps:
If you get the same status code, try the next solution.
Solution 2: Clear your Marketplace system cache
The Xbox 360 console also stores temporary files for Xbox LIVE Marketplace. Clearing the Marketplace cache may fix your Xbox LIVE content download problem. Follow these steps:
If you still get status code 80153003 or 80153016, contact Xbox Support.
You may also want to try to update the payment method by visiting the Microsoft Billing page located here. You should be able to login to the site there and fix any sort of billing discrepancies. If you owe some sort of balance on the account, you would need to contact phone support to pay that off.
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