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Probable with Terms of use update

  • Level   1

I forgot my password to my terms of use because parent control and I cant sign in to my profile and IF you renew my password can u send it to [Mod Removed] Thank you

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    • Level   2
    • Suggested Answer

    More proper place for this would of been 03 - Managing my Xbox Live account, to ensure you receive the correct support as soon as possible. However, that doesn't stop me from helping ya right here and now. :)

    There has been issues with the recent TOU and it asking for parental controls, even if they are not currently enabled on your console. To fix this issue, you will need to contact XBOX Support via phone and talk to an "Account Specialist" to help solve your issue with the TOU. To do so, go to the following link:

    XBOX Ambassador

    Retired MLG/Gamebattles Staff

    Twitter: @MLGKitsune

    • Level   7

    Do not post personal info like your email address on the forums.

    There is a service alert connected to this at the moment so you will just have to wait until it's fixed i'm afraid.

    XBOX LIVE Service

                                Users may experience difficulties with the following services:
    • Accepting the Terms of Use on a former child account
    Affecting the following Live Platforms:
    10/31/2013 5:18:49 PM PDT:

    Having issues with accepting the Xbox Live Terms of Use? If you forgot your password or the parent account password visit for steps to reset your password and get access to your account. If you are having trouble accepting the Xbox Live Terms of Use online, try accepting the Terms of Use on the console. Visit for steps on how to accept the terms of use.

    Do not underestimate the power of the daft side

    • Level   2

    the other option and this is advisable is to get the owner/parent of the email address to go to to reset there password.