Out of nowhere my Xbox account changed. It has given me a new gamertag and I am unable to access my old one. Whenever I try to connect to Xbox Live it gives me the error code 8015d002. So I went and did all the solutions I could find on the forum and none of them worked. Now I can't even log on to my old profile because one solution was to delete the profile and download it. But when I downloaded my gamertag it came up as NauseantOhio9. My real gamertag is K1LL ME IM BAIT but I can't log on to it from the computer or my console. I've done every available solution on the forums and none of it has worked. How else can I get my old gamertag back? http://forums.xbox.com/xbox_forums/xbox_support/f/9/p/addpost.aspx <--- didn't help.
Unfortunately the error code means your account no longer exist and if the follow information doesn't help then. You should call xbox live support 1800 4MY XBOX.
If you see error code 8015D002 when you try to sign in to Xbox LIVE, there’s a problem with your account.
Read this page to learn more about error 8015D002 and what you can do about it.
Error code 8015D002 contains the following message:
Account does not exist.
Status Code: 8015D002
If you get this message and error code, it means there’s a problem with your account. For example, the security information for your account may need to be updated.
To resolve this issue, try the following solutions. If a solution does not resolve the issue, go to the next solution.
Solution 1: Verify your Microsoft account security information
Follow these steps:
Solution 2: Delete and re-download your Xbox LIVE profile
For help, see Download, move, or delete your Xbox LIVE profile.
Solution 3: Clear the system cache
To clear the system cache, follow these steps:
1 sign in at http://account.live.com
2 change your password
3 make sure there's an alternate email address, cell phone number, and secret question under Edit Security Info and they're all correct - and if not, change them.
4 If you see a message which says Blocked account, follow the steps on the screen.
Support: tinyurl.com/XBLnumbers or Request A Call support.xbox.com How to get FreeLIVE j.mp/XVriY7
None of these worked for me I have the same exact problem plus I can't go on xbox.com with my main account linked to this Microsoft account give us some real help please
Hey there xJockey! If the above steps didn't work for you, please go ahead and make a new thread detailing your issue and any steps you've taken so far to fix it. That is how these forums work best as it lets us tailor our support to your specific issue. ^_^
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