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START HERE for Connection Troubleshooting!

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Having troubles connecting to Xbox Live on your Xbox One? If so, you have come to the right place! Below are the steps you'll want to take when troubleshooting your Xbox Live connection on Xbox One. 

1) Is it me, or is there something wrong with Xbox Live?
Great question! Your first stop will be our Xbox Live Service Status page. Here you will find up-to-date information regarding the status of Xbox Live. If all looks good, proceed to step 2. 

2) Check the Support articles! is jam packed full of helpful support articles. Below are the most helpful 'connecting to Xbox Live' articles. Choose the article best suited for your situation, and follow the steps provided to troubleshoot your Xbox Live connection. If none of the troubleshooters do the trick, proceed to step 3.

3) Make a post!
If none of the support articles made the grade, and there are no stickies pertaining to your issue, it's time to make a post! When making a post, you can save yourself time by providing the bold info below. If you don't know an answer, no worries, but do your best. By providing the requested info, you give the community the tools they need to help resolve your issue. 

What Country/State/Province do you live in? 
Modem brand & model number: 
Router brand & model number:
How many Xbox 360 and Xbox One consoles are connected to this router?: 
Wired or Wireless (for each console): 
Things you have tried: 
Is UPnP Enabled? Yes/No/Unknown:
Do you have a NAT error? If so, what is your NAT type?:
Any Error Codes you encounter: 
Who is your ISP? (Internet Service Provider):

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